Frequently Asked Questions
Everything you need to know about your Premier Equine experience.
What are your standard delivery times and costs?
We offer standard shipping within 3-5 business days and next-day delivery options for urgent orders. Shipping costs are calculated at checkout based on the weight of your equestrian gear and your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unused items in their original packaging. Simply use our online returns portal to generate a shipping label and send your items back for a full refund or exchange.
Do you offer a warranty on your horse rugs and boots?
Yes, all Premier Equine products come with a 12-month manufacturing warranty. This covers defects in materials and workmanship, ensuring your horse remains protected with high-quality gear.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and interest-free installment plans through Klarna.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
How do I ensure I am ordering the correct size for my horse?
Each product page includes a detailed size guide. We recommend measuring your horse according to our instructions to ensure the perfect fit for rugs, boots, and bridles.